Look how good Activision can help me

Post » Sun Oct 10, 2010 4:34 am

Customer (patrick 't hoen) 11/15/2010 10:53 AM
Dear Activision,

I got problems with the game i bought from you.
Call of Duty Black Ops
This game gives me a Fatal Error message in my Console (outside the game) And i got some times a DirectX error but i installed the newest DirectX but this seems nothing to fix.

I hope you could help me with this.

Best Regards
Patrick


Auto-Response 11/15/2010 10:53 AM
-


Title: Crash/freeze during install.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=28891&p_created=1288903593

Title: Poor framerate/Choppy performance.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=29006&p_created=1289317442

Title: Black screen with out of range error.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=29083&p_created=1289836370

Title: The Call of Duty: Black Ops servers are unavailable at this time.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=28998&p_created=1289277603

Title: Problem connecting to an online game.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=28781&p_created=1288632508


Response (Nick Bee) 11/15/2010 06:32 PM
Hi,

Thank you for contacting Activision’s Technical Support. I'm sorry to hear about your problem. I will try as best as I can to help you. Could you please attach a diagnostic report generated by your computer so that we can further help you.
1) Click on the Start button > Run. If you are in Windows Vista/7, hit the Windows key+R at the same time. The Windows key is the key with the Windows logo between your left CTRL and left ALT keys.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Incident.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag. Do not paste the dxdiag into the message field.


Customer (patrick 't hoen) 11/16/2010 05:38 AM
Dear Activision,

Here my DxDiag.txt hope this problem would be fixed soon.

Best Regards
Patrick


Code: Select all
Customer (patrick 't hoen)     11/16/2010 10:13 AM
This is what the console gives when i see the Fatal Error

ain\iw_12.iwd (735 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_11.iwd (1020 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_10.iwd (1572 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_09.iwd (1434 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_08.iwd (1390 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_07.iwd (533 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_06.iwd (880 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_05.iwd (1848 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_04.iwd (2222 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_03.iwd (600 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_02.iwd (517 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_01.iwd (988 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\iw_00.iwd (1221 files)
on the pure list
c:\program files\steam\steamapps\common\call of duty black ops/main
c:\program files\steam\steamapps\common\call of duty black ops/main_shared
c:\program files\steam\steamapps\common\call of duty black ops/players
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw05.iwd (1386 files)
localized assets iwd file for english
not on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw04.iwd (2511 files)
localized assets iwd file for english
not on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw03.iwd (2700 files)
localized assets iwd file for english
not on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw02.iwd (2111 files)
localized assets iwd file for english
not on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw01.iwd (3348 files)
localized assets iwd file for english
not on the pure list
c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw00.iwd (162 files)
localized assets iwd file for english
not on the pure list

File Handles:
----------------------
161010 files in iwd files
Setting state to CA_LOADING in CL_DownloadsComplete
execing default_xboxlive.cfg from fastfile
execing default_mp_gametypes.cfg from fastfile
PMem_Free( ExtraCamHeap, Low )
PMem_Free( ExtraCamHeap, High )
----- R_Init -----
Video memory for device: 993 MB.
Rounded video memory size: 1024 MB.
DirectX reports 1024 MB of video memory and 2244 MB of available texture memory.
Using video memory size to cap used texture memory at 1008 MB.
Picmip is set manually.
Using picmip 1 on most textures, 2 on normal maps, and 3 on specular maps
Error: Could not load image "$g16r16".
Error: Could not load image "$r5g6b5".
Error: Could not load image "$blacktransparent".
Error: Could not load material "$floatz_donotremove".
Error: Could not load material "$processed_floatz_donotremove".
Error: Could not load material "$ps3_aadownsample_donotremove".
Error: Could not load material "particle_blend_donotremove".
Error: Could not load material "particle_zdownsample_donotremove".
Error: Could not load material "redact1".
Error: Could not load material "redact2".
Error: Could not load material "redact3".
Error: Could not load material "bloom_mip3_blur".
Error: Could not load material "$ps3_reload_zcull_donotremove".
Error: Could not load material "ui_blur".
Error: Could not load material "ui_line_graph".
Unloading assets from fastfile 'mp_crisis'
Unloading assets from fastfile 'mp_crisis' and creating default assets stubs
Unloading assets from fastfile 'en_mp_crisis'
Unloading assets from fastfile 'en_mp_crisis' and creating default assets stubs
Unloaded fastfile 'mp_crisis'
PMem_Free( mp_crisis, Low )
PMem_Free( mp_crisis, High )
Unloaded fastfile 'en_mp_crisis'
PMem_Free( en_mp_crisis, Low )
PMem_Free( en_mp_crisis, High )
Adding fastfile 'en_mp_cairo' to queue
Adding fastfile 'mp_cairo' to queue
Setting state to CA_LOADING in CL_InitCGame
Loading fastfile 'en_mp_cairo'
used 0.20 MB memory in DB alloc
Loading fastfile 'mp_cairo'
used 85.56 MB memory in DB alloc
Redundant asset: 'material','faction_128_op40'
Error: Waited 17794 msec for missing asset "nightvision_overlay_goggles".
Error: Could not load material "nightvision_overlay_goggles".
Error: Could not load material "hud_icon_nvg".
Error: Could not load material "decode_characters".
Error: Could not load material "decode_characters_glow".
Cmd_AddCommand: updatevehiclebindings already defined
Cmd_AddCommand: togglebandwidthprofile already defined
Dog_CreateAnims
Could not load xanim "pb_pbr_driver_idle".
Could not load xanim "pb_huey_passenger_b_rt".
Could not load xanim "pb_huey_passenger_f_rt".
Could not load xanim "pb_huey_passenger_m_rt".
Could not load xanim "pb_huey_passenger_m_lt".
Could not load xanim "pb_huey_passenger_f_lt".
Could not load xanim "pb_huey_passenger_b_lt_aim_60up_60right".
Could not load xanim "pb_huey_passenger_b_lt_aim_forward_60up".
Could not load xanim "pb_huey_passenger_b_lt_aim_60up_60left".
Could not load xanim "pb_huey_passenger_b_lt_aim_60right_level".
Could not load xanim "pb_huey_passenger_b_lt_aim_forward_level".
Could not load xanim "pb_huey_passenger_b_lt_aim_60left_level".
Could not load xanim "pb_huey_passenger_b_lt_aim_60down_60right".
Could not load xanim "pb_huey_passenger_b_lt_aim_forward_60down".
Could not load xanim "pb_huey_passenger_b_lt_aim_60down_60left".
Could not load xanim "p_driver_jeep_seated".
Could not find label 'CodeCallback_DestructibleEvent' in script 'clientscripts/mp/_destructible'
Error: Could not load weapon "python_speed_snub_mp".
WARNING: Could not load weapon variant file 'python_speed_snub_mp'
Error: Could not load weapon "python_acog_snub_mp".
WARNING: Could not load weapon variant file 'python_acog_snub_mp'
Error: Could not load weapon "python_acog_speed_mp".
WARNING: Could not load weapon variant file 'python_acog_speed_mp'
Error: Could not load weapon "python_acog_speed_snub_mp".
WARNING: Could not load weapon variant file 'python_acog_speed_snub_mp'
weapon defaultweapon_mp not found in weapon table
weapon syrette_mp not found in weapon table
weapon destructible_car_mp not found in weapon table
weapon explodable_barrel_mp not found in weapon table
weapon scavenger_item_mp not found in weapon table
weapon tabun_tiny_mp not found in weapon table
weapon tabun_small_mp not found in weapon table
weapon tabun_medium_mp not found in weapon table
weapon tabun_large_mp not found in weapon table
weapon tabun_center_mp not found in weapon table
weapon smoke_center_mp not found in weapon table
weapon briefcase_bomb_mp not found in weapon table
weapon briefcase_bomb_defuse_mp not found in weapon table
weapon radar_mp not found in weapon table
weapon counteruav_mp not found in weapon table
weapon radardirection_mp not found in weapon table
weapon rc_car_weapon_mp not found in weapon table
weapon hind_minigun_pilot_mp not found in weapon table
weapon hind_minigun_pilot_2_mp not found in weapon table
weapon hind_rockets_mp not found in weapon table
LOADING... collision map
LOADING... graphics
LOADING... maps/mp/mp_cairo.d3dbsp

Foliage: --------------------------
Foliage: smodelCount = 2970
Foliage: dyn smodel count = 0 (max=2048)
Foliage: sizeof(g_activeModelsHash) = 1152, sizeof(g_fullySquashedModelBits) = 256
Foliage: --------------------------

vertex stream 2: --------------------------
vertex stream 2: needs 0 bytes
vertex stream 2: already allocated 0 bytes
vertex stream 2: --------------------------
LOADING... game media
LOADING... - textures
Error: Could not load material "acoustic_ping".
Error: Could not load material "acoustic_wedge".
Error: Could not load material "acoustic_grid".
Error: Could not load material "hud_flashbangicon".
LOADING... - models
LOADING... - items
LOADING... - inline models
LOADING... - server models
Error: Could not load xmodel "t5_veh_civ_smallwagon".
Error: Could not load xmodel "t5_veh_civ_smallwagon_blue".
Error: Could not load xmodel "t5_veh_police_cuba".
Error: Could not load fx "explosions/fx_exp_tanker".
Error: Could not load fx "weapon/grenade/fx_smoke_grenade_11sec_mp".
Error: Could not load fx "misc/fx_flare_sky_white_10sec_mp".
Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_125r".
Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_75r".
Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_50r".
Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_25r".
Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_center".
Error: Could not load fx "weapon/rocket/fx_trail_bazooka_geotrail".
Error: Could not load fx "explosions/fx_default_explosion".
Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_125r".
Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_75r".
Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_50r".
Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_25r".
'0' is not a valid value for dvar 'bg_shock_viewKickPeriod'
Domain is any number from 0.001 to 1000
'0' is not a valid value for dvar 'bg_shock_viewKickFadeTime'
Domain is any number from 0.001 to 1000
'0' is not a valid value for dvar 'bg_shock_viewKickPeriod'
Domain is any number from 0.001 to 1000
'0' is not a valid value for dvar 'bg_shock_viewKickFadeTime'
Domain is any number from 0.001 to 1000
Error: Could not load fx "impacts/fx_flesh_hit_body_nonfatal_hero".
Error: Could not load fx "trail/fx_trail_heli_white_smoke".
Error: Could not load fx "trail/fx_trail_fire_smoke".
Error: Could not load fx "bio/player/fx_player_water_splash_impact".
LOADING... - game media done
LOADING... clients
Error: Could not load image "gold".
WARNING: unknown dvar 'r_bloomTweaks' in file 'vision/infrared.vision'
WARNING: unknown dvar 'r_reviveFX_contrastEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_brightnessEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_desaturationEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_darkTintEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_lightTintEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_blurRadiusEdge' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_motionblurWeight' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_contrastCenter' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_brightnessCenter' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_desaturationCenter' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_darkTintCenter' in file 'vision/flare.vision'
WARNING: unknown dvar 'r_reviveFX_lightTintCenter' in file 'vision/flare.vision'
Error: Could not load rawfile "exposure/mp_cairo.xpo".
Error: couldn't open 'exposure/mp_cairo.xpo'.
Error: Could not load rawfile "exposure/default.xpo".
Error: couldn't open 'exposure/default.xpo'. This is a default file that you should have.
Error: Could not load menufile "ui_mp/scriptmenus/endofgame.menu".
Error: Could not load menufile "ui_mp/scriptmenus/menu_aar_unlocks_weapons.menu".
Error: Could not load menufile "ui_mp/scriptmenus/menu_aar_summary.menu".
Error: Could not load material "composite_emblem_team_axis".
Error: Could not load material "composite_emblem_team_allies".
Error: Could not load material "score_bar_opfor".
Error: Could not load material "specialty_copycat".
WARNING: unknown dvar 'r_reviveFX_contrastEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_brightnessEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_desaturationEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_darkTintEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_lightTintEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_blurRadiusEdge' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_motionblurWeight' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_contrastCenter' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_brightnessCenter' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_desaturationCenter' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_darkTintCenter' in file 'vision/mpintro.vision'
WARNING: unknown dvar 'r_reviveFX_lightTintCenter' in file 'vision/mpintro.vision'
Fake Ents: Using 60 fake ents from the map and 84 from script at level load.
Cmd_AddCommand: setFocusScoreboard already defined
CL_InitCGame: 19.43 seconds
Com_TouchMemory: 0 msec. Using sum: 0
GlassRenderer init: unused memory: 1528080
Error: Could not load material "zombie_electric_shock_overlay".
Error: Could not load material "zombie_transporter_overlay".
Player 0 no longer burning at time: 0
Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_silencer_mp)
SpaJsat Connected
KimboCake Connected
Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_silencer_mp)
returned fileop 1
Starting upload of file: recentservers.dat.
Successfully wrote recentservers.dat to dw. (749ms)
5 servers parsed (total 115)
[MSV]Deetwo Connected
Glau Connected
Warning : ui_animate - menu "hud_spectator" does not contain an item named "CycleNext".
Warning : ui_animate - menu "hud_spectator" does not contain an item named "CycleNext".
Player 0 no longer burning at time: 0
Player 0 no longer burning at time: 0
Player 0 no longer burning at time: 0
Zzyzx Connected
ThunderStruck Connected
[SenG]Sippe Connected
[3arc]democlient Connected
5 servers parsed (total 120)
PimmeH Connected
Glau: :(
[AuuA]eGam3r3BozZ3 Connected
console: Speak english, Say sorry if you teamkill some one or kick
Zooza: sry we are buddys, just kidding, plz no kick
[DS]DrillSergeant Connected
KimboCake: oke np ±'
KimboCake: :)
[DS]Hosefrosch Connected
PimmeH ^j=?? [SenG]Sippe
Couldn't find weapon parent '' for weapon 'claymore_mp' in weaponOptions.csv
PimmeH ^j=?? SpaJsat
Supermo0 Connected
Starting upload of file: CompressedMetPlayer3.info.
Successfully wrote CompressedMetPlayer3.info to dw. (134ms)
[MSV]Deetwo ^==?ü  PimmeH
6 servers parsed (total 126)
console: Welcome on our Team Tactical Server,
[M4A1]Woods ^==?2  [DS]Hosefrosch
JAkEY Connected
[M4A1]Woods ^==8
 [SenG]Sippe
Couldn't find weapon parent '' for weapon 'none' in weaponOptions.csv
Supermo0 ^==8
 SpaJsat
KimboCake ^j=8? [M4A1]Woods
PimmeH ^j=?? KimboCake
[SenG]Sippe ^j=?? Glau
PUBusk Connected
Player 0 no longer burning at time: 0
Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_elbit_mp)
Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_elbit_mp)
Player 0 no longer burning at time: 0
Don Varnos ^==?2  [DS]DrillSergeant
Playing smoke grenade at 970050 at ( 1814.000000, -1190.000000, -74.000000 )
[SenG]Sippe ^j=?? PimmeH
Zooza ^j=?? ThunderStruck
Player 0 no longer burning at time: 0
[M4A1]Woods ^==8x Zooza
Zzyzx ^==?2  [M4A1]Woods
[NL]SymbionTT ^j=x? Zzyzx
Couldn't find weapon parent '' for weapon 'frag_grenade_mp' in weaponOptions.csv
[SenG]Sippe ^==8?  Supermo0
Don Varnos ^==?2  [SenG]Sippe
PUBusk ^j=?? [DS]DrillSergeant
[MSV]Deetwo ^==8?  PimmeH
Don Varnos ^==?2  SpaJsat


Fatal Error


Response (Nick Bee) 11/16/2010 02:48 PM
Update your Visual C++ files here. If it gives you a chose to Repair or Uninstall, please Repair.
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2

DirectX10 and DirectX 11 are not updates to DX 9, they are separate libraries. You still need to keep DirectX9 up to date by running dxsetup.exe from the extracted files.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

?You can verify the integrity of the game files in the Steam client. In the Steam client right-click on the game and select properties. Click on the local files tab and click the "Verify integrity of game cache" button. You will need to do this for the single player and multiplayer game executables.

Shut down your background programs using the following procedure:
1. Click on your start button and then go to the RUN option.
2. In the open area type MSCONFIG
3. When the MSCONFIG program comes up click on the tab marked STARTUP
4. Uncheck all background programs in this list. They are non-essential.
5. Click on Apply and then close this window.
6. Reboot your system and when you get back to Windows, before you do anything, run another dxdiag report. Save the txt file.
7. Try the game again.


Customer (patrick 't hoen) 11/18/2010 10:57 AM
Nope sorry sir i still got crashes?

Is there any news about when the update will come?
I guess this is an technical problem from the server side?

Thanks


Response (Nick Bee) 11/18/2010 02:11 PM
Send us a copy of your system information. Go to Start->Programs->Accessories->System Tools->System Information. This will bring up the system information tool. Go to the top menu and select file->Save. This will save a file with all of your system information. Save it to your desktop. You can name it sysinfo.nfo. Attach this file to the support incident.


Customer (patrick 't hoen) 11/18/2010 02:43 PM
By here my sysinfo.nfo file

I guess this error is not from my system but we will know it soon..

Best Regards
Patrick


Response (Marc Weissenberg) 11/19/2010 02:21 PM
Hello Patrick,

I sincerely apologize for the inconvenience. There are certain restrictions in Windows Vista/Windows 7 that may prevent files from executing properly. Please ensure that the following are disabled:

1. UAC (User Access Control) http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/
2. Windows Firewall http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html
3. DEP (Data Execution Prevention) http://www.recipester.org/Recipe:Enable_or_Disable_DEP_in_Windows_7_27019737
4. Windows Defender http://www.simplehelp.net/2009/03/11/how-to-disable-windows-defender-in-windows-7/

1. Open Windows Explorer and navigate to: C:\program files (x86)\steam\steamapps\common\call of duty black ops\players

2. Locate and delete config.cfg and config_mp.cfg


Next, Verify the File Integrity of your game within Steam:

File Integrity Check:

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game cache... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.

Make sure that all background applications are closed:

1) Click on Start button
2) Click on Run (Windows Key + R)
3) Type in msconfig
4) Click on Startup Tab
5) Click on Disable all
6) Click on Services tab
7) MAKE SURE to Place a checkmark in "Hide All Microsoft Services"
8a.) Click on Disable all
8b.) Place a checkmark and enable PnkBstrA and PnkBstrB if found
9) Click on Apply
10) Click on OK
11) Restart machine

You can reverse the process if this does not solve your problem.

1. Click on Start button
2. Click on Run (Windows Key + R)
3. Type in msconfig
4. Click on Startup Tab
5. Click on Enable all
6. Click on Services tab
7. MAKE SURE to place a checkmark in "Hide All Microsoft Services"
8. Click on Enable all
9. Click on Apply
10. Click on OK
11. Restart machine

Download, Install, Run, and upload the results from the following program:
http://www.resplendence.com/whocrashed

Could you also provide us with a DXdiag and MSinfo?

DXdiag:

1) Click on the Start button > Run. (Windows Key + R)
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop.

SysInfo:

1) Start > Run (Windows Key + R)
2) Type Msconfig and press enter.
3) Click the Tools tab.
4) Find System Information in the list and click on it.
5) Click the Launch button.
6) Once the system info launches, Click File > Save

Please update this incident with further information.

1. Go to http://Activision.custhelp.com
2. Enter your information in the "Returning Users" section. (Your Login is the email address you gave us[all lowercase]. You will need to reset your password the first time you try to log in.)
3. Click on the "My Stuff" link
4. Click on "Questions"
5. Click on the Incident that you'd like to update.
6. Click "Update Question"
7. Add any additional information or attachments.
8. Click "Submit Update to Question"


Customer (patrick 't hoen) 11/19/2010 03:50 PM
Still crashes i already have send the DxDiag.txt and the Sysinfo.nfo...
I'm not going to do this twice i know its not a problem of our side (my side) The problem is because of the game (Server side)
Allot of people are complaining about it on the Black Ops forums (Fatal Error) There should be an update this night (tomorrow i dont know)
Hope this will fix it or i'll just go for a refund.

Thanks anyway

Patrick.


Customer (patrick 't hoen) 11/26/2010 04:37 AM
FOOLS!!!
I'm still not helped z0mg
My last response did no one answer!!

---
Still crashes i already have send the DxDiag.txt and the Sysinfo.nfo...
I'm not going to do this twice i know its not a problem of our side (my side) The problem is because of the game (Server side)
Allot of people are complaining about it on the Black Ops forums (Fatal Error) There should be an update this night (tomorrow i dont know)
Hope this will fix it or i'll just go for a refund.

Thanks anyway

Patrick.
---

Answer that biches and stop ruining mother **** games w00t......
If Black Ops is going down like they did with Modern Warfare 2 than please give me my money back!


Response (Ethan Allen) 11/26/2010 07:25 AM
Patrick,

I have notice from your DxDiag your display driver is from 10-16 and there is a updated driver from 10-25. Update your video driver to the 10-25 version and make sure it's being displayed in the DxDiag.

Unfortunately, we cannot handle refunds directly, as our distributors take the product back in bulk from retailers. You will have to return the product to where purchase was made.


Customer (patrick 't hoen) 11/27/2010 03:03 PM
I can't get my money back because they wont take it back....

This is because of the CD-Key ...
So **** you


Customer (patrick 't hoen) 11/27/2010 03:11 PM
O and by the way. Do you really think this update will fix this **** problem? Get a **** life fool! Its just this **** pc version of the game that is so horrible... We all know xbox is more for the gamers and we all know you and Treyach and what codvs did IGNORE THE PC SO THEY KNOW WE GOT THERE MONEY! Yeah sure do that but there will be a day where no one of the pc will buy your game and than you will wish you never ignored us. Hope whole Activision will lose there money and i hope they are going down! for always.


Customer (patrick 't hoen) 11/27/2010 04:38 PM
So here is my new DxDiag.txt with the newest drivers!
Can you now explain me why i still crash ingame?
Do i **** need to record it?
Is it so hard to code a game good?
Is it so hard to give us a good update instead of bullshit?

I guess it is !


Look man all they can say is: post ur dxdiag. update your pc. etc
CAN'T THEY SEE THAT IT IS THE **** GAME zomg.

Treyach/Activision :thumbsdown:
You lost 1 more player i dont buy any FPS game anymore... They are all going bad since 2005?

Watch after 3:20 and you will see when it crash but why?
http://www.youtube.com/watch?v=cYYDIqVs1TU&hd=1

-1 :thumbsup:
User avatar
Kelvin Diaz
 
Posts: 2578
Joined: Mon May 14, 2007 5:16 pm

Post » Sat Oct 09, 2010 11:08 pm

I feel bad for ya man. I've had it installed for a few days and have had no problems at all. Everything maxed and no stuttering at all. Have you tried completely wiping the game and reinstalling? Is anything else running while you're playing? Hopefully you can take care of the problem because it's really a fun game. Good Luck
User avatar
[ becca ]
 
Posts: 2630
Joined: Wed Jun 21, 2006 12:59 pm

Post » Sun Oct 10, 2010 3:22 am

Thanks for the fast response.
I tried updating everything delete the whole game for 10times (No joke)
Delete whole steam and my 23games on it.
Tried on lowest graphics and highest still freeze. (after 3 maps it freezes)

Thanks but tried everything i know its not my pc i can run all games from 2010/2011 got a fast pc so :thumbsup:

:(
User avatar
Josee Leach
 
Posts: 2590
Joined: Tue Dec 26, 2006 10:50 pm

Post » Sun Oct 10, 2010 2:47 pm

Man that's a shame. they really need to help you out. Only other thing I can think of is maybe try validating the files through steam(if you haven't already). There's gotta be a solution somewhere. If worse comes to worse maybe try a complete reinstall for your OS/system. I know it sux, but if it works then it beats wasting $60 on the game.

If it helps, here's the specs to my system(sold my golf clubs and old rig to build it)
i7 860@3.5ghz
Gigabyte P55A-UD4P
4GB DDR3 1600
2x HD6850 X-fired and oc'ed to 950core/1100memory
Creative X-Fi Xtremegamer
Win 7 Ult. x64
User avatar
Gen Daley
 
Posts: 2574
Joined: Sat Jul 08, 2006 3:36 pm

Post » Sun Oct 10, 2010 5:46 am

- CPU, AMD Phenom Xllll 955 Black Edition.

- Graphig Card, Nvidia GTX 465 1gb

- RAM, 4gb 1333

- OS, Windows 7 Ult, x64
User avatar
Cartoon
 
Posts: 2659
Joined: Mon Jun 25, 2007 4:31 pm

Post » Sun Oct 10, 2010 6:56 am

- CPU, AMD Phenom Xllll 955 Black Edition.

- Graphig Card, Nvidia GTX 465 1gb

- RAM, 4gb 1333

- OS, Windows 7 Ult, x64


Thats an excellent system and it shouldn't have any problems with the game. Things I would do are:
1. Check gpu drivers
2. Run Memtest86+ to make sure your memory isn't failing and stress test your GPU to make sure it isn't failing(I had the same problem with BFBC2 and it turned out to be my memory, then a month later my old GTX 260 took a dump)
3. After you determine the others are ok reinstall the system and start from scratch. You might have parts of an old driver on it that's conflicting with your current driver. If you deleted your driver, then may have also deleted something else you should not have.
User avatar
Claire
 
Posts: 2574
Joined: Tue Oct 24, 2006 4:01 pm

Post » Sun Oct 10, 2010 7:23 am

you gettign the same BS reply they send to everyone who ask them for any hel plz send us your dxdiag
and once you dont that they ask to update some stuff and they say plz send us your dxdiag again....and it will continue like that forever...soon as you mention anything wrong with the game...thats when reply stops...now what that tell everyone....they are not interessted in fixing anything...they made their money now they ready to scam everyone in the next COD...i seriousely dont belive in any patch...4 weeks and still no word....no sorry there arent anymore excuses good enough to belive...i moved on to MOH 2010...runs like a dream compared to black ops :P
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Jordyn Youngman
 
Posts: 2610
Joined: Thu Mar 01, 2007 7:54 am

Post » Sun Oct 10, 2010 4:32 am

Your later responses are not mature at all and sound like an angry pre-teen. I give them kudos for sticking with you as long as they did. Had you started talking like that to me, our conversations would have ended.

I understand your frustration, but treating people like **** that are obviously trying to help you is not the way to go. Perhaps be mature and show them some respect for attempting to help you, when most likely you will need to wait for a patch to fix your issue anyway.

Just my two cents.
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tiffany Royal
 
Posts: 2473
Joined: Mon Dec 25, 2006 1:48 pm

Post » Sun Oct 10, 2010 4:08 am

yea sure give them kudos when they deny there is any fault in the game also....cause belive or not they will never admit the fault is with them....kudos to activision kudos....KUDOS MY ASS...they deserved to be put out of business
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Christine Pane
 
Posts: 2603
Joined: Mon Apr 23, 2007 2:14 am

Post » Sun Oct 10, 2010 3:35 am

Your later responses are not mature at all and sound like an angry pre-teen. I give them kudos for sticking with you as long as they did. Had you started talking like that to me, our conversations would have ended.

I understand your frustration, but treating people like **** that are obviously trying to help you is not the way to go. Perhaps be mature and show them some respect for attempting to help you, when most likely you will need to wait for a patch to fix your issue anyway.

Just my two cents.

To be honest, if he's having all those problems, I can understand his attitude and demenor. A $60 game should not cause these kinds of issues, PERIOD. Luckily I'm not having the same problem. Being it's still around Thanksgiving, I'm thankful for that!! :thumbsup:
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Motionsharp
 
Posts: 2542
Joined: Sun Aug 06, 2006 1:33 am

Post » Sun Oct 10, 2010 8:38 am

yea sure give them kudos when they deny there is any fault in the game also....cause belive or not they will never admit the fault is with them....kudos to activision kudos....KUDOS MY ASS...they deserved to be put out of business

I'm not saying Activision is perfect, but Treyarch has to fix these issues. Activision Support is given a list of things to give people to try and that's what they do. Can't really blame them for trying to help you, when these latest issues are most likely out of their ability to fix.

And my kudos was for them sticking with the OP after he started acting like an ass.
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phillip crookes
 
Posts: 2459
Joined: Wed Jun 27, 2007 1:39 pm

Post » Sun Oct 10, 2010 4:45 pm

Your later responses are not mature at all and sound like an angry pre-teen. I give them kudos for sticking with you as long as they did. Had you started talking like that to me, our conversations would have ended.

I understand your frustration, but treating people like **** that are obviously trying to help you is not the way to go. Perhaps be mature and show them some respect for attempting to help you, when most likely you will need to wait for a patch to fix your issue anyway.

Just my two cents.

To be honest, if he's having all those problems, I can understand his attitude and demenor. A $60 game should not cause these kinds of issues, PERIOD. Luckily I'm not having the same problem. Being it's still around Thanksgiving, I'm thankful for that!! :thumbsup:

I disagree about the demeanor. Feeling wronged is not an excuse to treat someone like ****, especially if the person you are dealing with had nothing to do with the problem in the first place and is trying to help you despite that. Respect goes a long way on both sides.

This is Treyarch's mistake and not the poor sap trying to help people at Activision Support.
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Katy Hogben
 
Posts: 2624
Joined: Mon Oct 30, 2006 12:20 am

Post » Sun Oct 10, 2010 4:45 pm

ooooh so when i ask will there be patch out soon...they never replied to that question....does that mean they working on it....im sorry bro but to me these people are running a scam...they home and dry with our money they dont give a crap if game runs good on our pc or not...they will just say buy new pc and it will work...ohh its not our fautl your pc is crappy :(...and at activision they never ever reply directly to question you ask them..its like they pull it outta database and copy and paste a reply
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noa zarfati
 
Posts: 2552
Joined: Sun Apr 15, 2007 5:54 am

Post » Sun Oct 10, 2010 6:12 am

ooooh so when i ask will there be patch be out soon...they never replied to that question....does that mean they working on it....im sorry bro but to me these people are running a scam...they home and dry with our money they dont give a crap if game runs good on our pc or not...they will just say buy new pc and it will work...ohh its not our fautl your pc is crappy :(

Since Treyarch hasn't even been able to tell us about a patch, then I'm certain Activision has nothing to report either. Keep in mind, they are two separate entities. Activision Support can only tell you what they know.

Why would there be a grand conspiracy as so many seem to think? What benefit would it do Activision or Treyarch to screw over customers who have bought their products? All companies are out to make money and these are no different.

They are trying to fix it but it takes time. Coding is incredibly complex and often fixing one problem creates another, as we have seen with the last patch. It is a laborious process and can take a while, but it will happen.

They want you to buy their next game. It's in their best interest to fix it and make their customers happy.
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Anthony Rand
 
Posts: 2596
Joined: Wed May 09, 2007 5:02 am

Post » Sun Oct 10, 2010 7:29 am

well even if they dont fix this there will always be some naive people willing to buy their next version hoping it will be better....and if activison doesnt know whats goign on asking might be a great idea rather then just damaging their reputation......thats already happend i guess and as for Treyarch...it would have taken them 30 sec to post on forum whats going on...do the care so little that they cant make effort to do that considering how many has problems...they could have said we workign on it...given what time they expect to be done...and sorry so many has problems...but no...they couldnt do that ONE very simple thing......and that makes me loose all respect for both companies....cuase it tells me they care about one thing...and thats money...like many have said before they seem more willing to help consol gamers rather then those with PC...so who knows...maybe they hope to drop PC games and focus on consol
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Noraima Vega
 
Posts: 2695
Joined: Wed Jun 06, 2007 7:28 am

Post » Sun Oct 10, 2010 6:00 pm

well even if they dont fix this there will always be some naive people willing to buy their next version hoping it will be better....and if activison doesnt know whats goign on asking might be a great idea rather then just damaging their reputation......thats already happend i guess and as for Treyarch...it would have taken them 30 sec to post on forum whats going on...do the care so little that they cant make effort to do that considering how many has problems...they could have said we workign on it...given what time they expect to be done...and sorry so many has problems...but no...they couldnt do that ONE very simple thing......and that makes me loose all respect for both companies....cuase it tells me they care about one thing...and thats money...like many have said before they seem more willing to help consol gamers rather then those with PC...so who knows...maybe they hope to drop PC games and focus on consol

I agree their communication is lacking, but unfortunately that has been their MO since way back (IW was just as bad). This leads me to think that Activision is controlling that to some degree, but since I don't work there I can't be sure.

No matter the issue, I have a feeling we are being told what they are ALLOWED to tell us and it's not a matter of them not caring. Probably just as frustrating for them as it is for us. I do agree with a number of peoples' opinions about other communication methods, though. I should be able to get an update more easily in the forums than having to follow Twitter or some other medium. Forums should be the main source of information, period.
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Benito Martinez
 
Posts: 2568
Joined: Thu Aug 30, 2007 6:33 am

Post » Sun Oct 10, 2010 10:02 am

:thumbsup: me agress....off to bed now...since i cant play black ops been watching some movies :lol:...they always make me tierd 8-)
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kevin ball
 
Posts: 2496
Joined: Fri Jun 08, 2007 10:02 pm

Post » Sun Oct 10, 2010 2:29 pm

Your later responses are not mature at all and sound like an angry pre-teen. I give them kudos for sticking with you as long as they did. Had you started talking like that to me, our conversations would have ended.

I understand your frustration, but treating people like **** that are obviously trying to help you is not the way to go. Perhaps be mature and show them some respect for attempting to help you, when most likely you will need to wait for a patch to fix your issue anyway.

Just my two cents.


What do you expect the guy to do? He has provided everything they ask for then they ask for it again. I am having the same issues, all my drivers are up to date everything runs fine except Black Ops.

It pisses me off how all the issues and fixes for them are being posted by customers or other 3rd parties..... No help from Activision or Treyarch.
User avatar
Theodore Walling
 
Posts: 2411
Joined: Sat Jun 02, 2007 12:48 pm

Post » Sun Oct 10, 2010 8:21 pm

Your later responses are not mature at all and sound like an angry pre-teen. I give them kudos for sticking with you as long as they did. Had you started talking like that to me, our conversations would have ended.

I understand your frustration, but treating people like **** that are obviously trying to help you is not the way to go. Perhaps be mature and show them some respect for attempting to help you, when most likely you will need to wait for a patch to fix your issue anyway.

Just my two cents.


What do you expect the guy to do? He has provided everything they ask for then they ask for it again. I am having the same issues, all my drivers are up to date everything runs fine except Black Ops.

It pisses me off how all the issues and fixes for them are being posted by customers or other 3rd parties..... No help from Activision or Treyarch.

Once again, I understand the frustration. But resorting to comments such as he did will get him nowhere. The people at Activision Support are the not the reason for his anger, so why treat them badly.

I have seen this too many times with regards to people in customer service. You have to remember that the person you are speaking to did not put you in this situation and is trying to help you. Treating them like **** will not improve your situation and, in fact, may worsen it as they may choose to do the bare minimum to get you out of their face. Mutual respect can get you a long way in the world. That's all I am trying to say.
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Isabella X
 
Posts: 2622
Joined: Sat Dec 02, 2006 3:44 am

Post » Sun Oct 10, 2010 8:17 am

im on my cell phone now:p..just wanted to add yes respect is imortant...and yes support helpers..are not to blame personaly..BUT they represent a company that at the moment are showing us the customers NO respect by not informing us whats going on...if they respect customers they would get the same back..they dont so support workers face the heat and should expect that
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Javier Borjas
 
Posts: 2488
Joined: Tue Nov 13, 2007 6:34 pm

Post » Sun Oct 10, 2010 5:23 pm

im on my cell phone now:p..just wanted to add yes respect is imortant...and yes support helpers..are not to blame personaly..BUT they represent a company that at the moment are showing us the customers NO respect by not informing us whats going on...if they respect customers they would get the same back..they dont so support workers face the heat and should expect that

So, from your point of view, the line worker who has no say in the decision-making process should have to bear the brunt of consumers' anger? I know a certain amount of that comes with the territory but wholesale blame being thrown in their lap is hardly fair. They are doing the best they can with the tools they are given and for that they should be commended.

If you are truly that upset with Activision, take it up the chain and speak with their upper management. However, cussing out the poor bastard in tech support makes no sense to me.
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George PUluse
 
Posts: 2465
Joined: Fri Sep 28, 2007 11:20 pm

Post » Sun Oct 10, 2010 11:46 am

Try this because it worked for me D:\Games\Steam\steamapps\common\call of duty black ops\players\ and open config_mp with wordpad search for:
seta r_multithreaded_device "0" and change the "0" to "1"
I hope it helps
User avatar
Michelle Serenity Boss
 
Posts: 2600
Joined: Tue Oct 17, 2006 10:49 am

Post » Sun Oct 10, 2010 1:49 pm

@Aeronut

I'm 18years old 1992-07-09 i'm angry because of all problems....
Also its kinda untrue that Activision has nothing to do with those problems.
I guess you know Activision is behind the walls from Black Ops ? And they give commands to Treyach to make this game.
We are running on Steam because of Activision/Steam... Steam said we pay you that much to run this game on our base and Activision just thought ah why not or something like that... So yes they only care about money dont you think?

Dont blame Treyach only its also Activision...

Look how crapy this bullshit forums are you can't even login normaly or place a normal reply without being logged out.... :thumbsdown:
The forums topics from the Moderators are not even updated all the time except for the Xbox360.....

Pcdev should make a dump sticky which is not even posted...

@COD420Man @JD_2020 @BlackhawkDD minidump sticky is coming. sorry for the delay. 8:53 AM Nov 23rd via web in reply to COD420Man


http://twitter.com/pcdev

I just think the Pc Community will go the same way as they did with Modern Warfare 2 the good old time's with Call of Duty are just gone some of us know this already. I still have the hope for a patch to make my and all others game good without crashes or lagg.
But since they are ignoring us what Infinity Ward also did after some time i can't have the hope for a good game :thumbsdown:

Hope people here know my problem and are not reading this forums only there are allot of forums where they blame about Activision/Treyach/Infinity Ward. And there are several forums where they care about this game and give good stuff to fix some problems maybe not all but still...

Also if you see the twitter from JD_2020? Idk.. you can see he is a clearly poor kid who plays on the Xbox360 and posts his movies on the Twitter OMG I GOT A AWESOME TOMAHAWK KILL!! naha great for you not great for us... Its time to give us PC Community more information instead of posting bullshit movie's without solutions for there game aint it?

JD_2010 said why we should follow him on Twitter this is because TWITTER IS SO GREAT.. But wtf??? They got a **** forum they dont need twitter or facebook? Without that they will still be a known community...

Anyway i dont have any words on how they ruin a game only because of money. I know money can do allot of bad things with humans but that doesn't mean you need to ignore the pc community and not the Xbox360 :thumbsdown:

Also Aeronut You know the different between a Moderator of the forum and a programmer?
The people who update this game are not the people that needs to updates the forum :thumbsup:

@Zer0Hour Very much thanks for understanding me!! :thumbsup:
@all other who understand me and my problem thanks for it :thumbsup:
User avatar
Lawrence Armijo
 
Posts: 2437
Joined: Thu Sep 27, 2007 7:12 pm

Post » Sun Oct 10, 2010 8:51 pm

Try this because it worked for me D:\Games\Steam\steamapps\common\call of duty black ops\players\ and open config_mp with wordpad search for:
seta r_multithreaded_device "0" and change the "0" to "1"
I hope it helps


I'm gonna try that thanks will response without several hours :) Just woke up
User avatar
Cathrin Hummel
 
Posts: 2600
Joined: Mon Apr 16, 2007 7:16 pm

Post » Sun Oct 10, 2010 10:01 pm

- CPU, AMD Phenom Xllll 955 Black Edition.

- Graphig Card, Nvidia GTX 465 1gb

- RAM, 4gb 1333

- OS, Windows 7 Ult, x64


Thats an excellent system and it shouldn't have any problems with the game. Things I would do are:
1. Check gpu drivers
2. Run Memtest86+ to make sure your memory isn't failing and stress test your GPU to make sure it isn't failing(I had the same problem with BFBC2 and it turned out to be my memory, then a month later my old GTX 260 took a dump)
3. After you determine the others are ok reinstall the system and start from scratch. You might have parts of an old driver on it that's conflicting with your current driver. If you deleted your driver, then may have also deleted something else you should not have.


Tested this it says no errors found :thumbsup:
Arg wanna game without freeze :(
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no_excuse
 
Posts: 2542
Joined: Sun Jul 16, 2006 3:56 am

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